FAQ

At TOV, we believe in Balanced Design—a seamless blend of artful expression and everyday comfort. Each piece in our curated collections, from Accent Chairs and Dining Tables to Lighting and Rugs, is crafted to be both beautiful and resilient, designed to become a future heirloom in your home.

We are committed to integrity in craftsmanship. Our pieces feature materials like performance fabrics and washed ash wood, with every joint and detail inspected to meet our high standards before departure. We design for everyday resilience without compromising on aesthetic appeal.

We offer a secure checkout experience accepting Visa, MasterCard, JCB, and PayPal.

Absolutely. We use industry-standard encryption and secure payment gateways to ensure all your information is protected. We value your trust as much as we value good design.

We proudly offer Global Delivery to most regions worldwide, connecting our design community across borders. Please note, we are currently unable to deliver to some remote areas and parts of Asia. The final shipping availability will be confirmed for your address at checkout.

We offer two intentional shipping methods to fit your timeline:

• 🚚 Standard Shipping ($12.95 flat fee): Fast and reliable door-to-door service via premium carriers like DHL or FedEx. Your order will arrive in 10-15 business days after it leaves our facility. Ideal for Living Room centerpieces or that perfect Accent Chair.
• 📦 Free Shipping: A value-driven option on all orders over $50, shipped via reliable EMS service. Delivery takes 15-25 business days after shipment. Perfect for curating a complete Entryway look or building your Dining Room collection.

All orders undergo 1-2 business days of careful processing and inspection before shipment. Both methods include full tracking.

We use reinforced, design-sensitive packaging to protect the artistry and integrity of your piece against transit challenges. We treat your furniture not as a mere product, but as a cherished future heirloom.

We stand behind our pieces. If an item isn’t perfect for your space, you have 15 days from the delivery date to initiate a return. We aim to make this process as graceful and stress-free as our designs.

Please contact our customer support team at [email protected] within the 15-day window. We will guide you through the simple steps and provide any necessary instructions.

Most items are designed for straightforward setup and arrive with clear, easy-to-follow instructions for a hassle-free unboxing and assembly experience.

Our dedicated customer support team is here to help with any questions regarding delivery, tracking, or your order. You can reach us at [email protected]. We are committed to ensuring your experience is seamless from start to finish.