Privacy Policy

Last Updated: October 26, 2023

At TOV Furniture Store, we believe that creating a beautiful home is a journey built on trust. Just as we meticulously craft each piece of furniture—from our Accent Chairs and Dining Tables to our Lighting and Rugs—to become a future heirloom, we approach your privacy with the same commitment to integrity, security, and graceful simplicity. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit tovfurnitures.com or make a purchase from our global design community.

1. Information We Collect

To provide you with a seamless and personalized experience, we collect information that you voluntarily provide and data collected automatically:

• Personal Identifiers: Name, email address, shipping and billing address, phone number, and payment information (processed securely through our payment gateways).
• Transaction Data: Details about your purchases, order history, selected shipping options (e.g., Standard $12.95 or Free Shipping on orders over $50), and preferences for furnishing spaces like the Living Room, Bedroom, or Entryway.
• Technical & Usage Data: IP address, browser type, device information, pages viewed, time spent on site, and how you navigate through our collections (e.g., SEATING, Decor, Lighting).
• Communication Data: Any correspondence with our customer support team via [email protected].

2. How We Use Your Information

Your data allows us to deliver a design-forward, secure, and intuitive experience, reflecting the balanced design philosophy of our furniture:

• To process and fulfill your orders, manage shipping, and provide customer support.
• To communicate with you about your order, updates, and our thoughtfully composed collections.
• To improve our website, product offerings, and your overall journey—ensuring it remains as artfully simple as our checkout process.
• To prevent fraud and enhance the security of your transactions, in line with our commitment to your peace of mind.
• With your consent, to share inspiration, new arrivals, and exclusive offers tailored to your design interests.

3. Sharing and Disclosure of Information

We treat your information with the utmost care and only share it under these circumstances:

• Service Providers: Trusted partners who assist in payment processing (e.g., PayPal, credit card gateways), shipping, and IT services—all bound by strict confidentiality agreements.
• Legal Compliance: When required by law, to protect our rights, or to ensure the safety of our customers and community.
• Business Transfers: In the event of a merger or sale, your information may be transferred as part of our business assets, always under the promise of continued privacy protection.
• Non-Personal Data: We may share aggregated, anonymized data for analytical purposes.

We do not sell your personal information.

4. Data Storage and Security

Your security is our priority. We implement measures designed to protect your information:

• Secure Storage: Data is stored on secure servers with limited access. We retain personal information only as long as necessary to fulfill the purposes outlined in this policy.
• Encryption: Our checkout uses industry-standard SSL encryption, and we partner with leading, secure payment gateways. Your sensitive financial data is never stored on our servers.
• Global Operations: As we serve an international clientele (excluding certain remote regions), your data may be processed in the United States or other locations, always under robust safeguards.

5. Your Rights and Choices

You have the right to:

• Access & Correction: Request access to or correction of your personal data.
• Opt-Out: Unsubscribe from marketing communications at any time via the link in our emails.
• Data Deletion: Request deletion of your personal data, subject to legal and operational requirements.
• Cookie Preferences: Manage your cookie settings through your browser controls (see below).

To exercise these rights, please contact us at [email protected]. We will respond in a timely manner, consistent with applicable privacy laws.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and understand how our collections—from Benches & Ottomans to Ceiling Lamps—are explored. These tools help us create an intuitive and transparent journey, much like the hassle-free assembly of our furniture.

• Essential Cookies: Required for site functionality, such as secure login and shopping cart operations.
• Analytical Cookies: Help us improve site performance and design by analyzing anonymous usage data.
• Marketing Cookies: Used to deliver relevant design inspiration and offers, based on your interactions.

You can control cookie settings through your browser. Note that disabling some cookies may affect your site experience.

7. Policy Updates

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review it occasionally.

8. Contact Us

Thank you for trusting TOV Furniture. We are honored to be part of your journey to create a home filled with beauty, comfort, and enduring design.